General Terms of Use of LORA
Article 1 – Purpose
The purpose of these General Terms of Use (GTU) is to define the
access, use, and operation of the digital platform for connecting
people:
• The Intermediary: the company operating the vehicle tracking
application;
• Owners: individuals or legal entities making their vehicles
located via the platform;
• Renters: users wishing to rent a vehicle for a temporary period.
The GTU govern all the rights and obligations of the parties, the conditions for
making vehicles available, as well as the terms and conditions for reservation, payment, insurance,
security, and data confidentiality.
Article 2 – Definitions
• Platform: the application or website operated by the Intermediary enabling
connection.
• Vehicle: any motor vehicle that meets the criteria set by the platform.
• User: refers to the Owner, Renter, or any registered member.
• User Account: personal space created on the platform to use the
services.
• Commission: amount charged by the Intermediary for each location.
Article 3 – Conditions of Registration and Use
All Users must create an account on the platform, provide accurate
information, and update their personal data.
Renters must be at least 18 years of age to rent a vehicle with
a driver and at least 21 years of age to rent a vehicle without a driver.
Owners must prove legal ownership of the vehicle, provide the
required administrative documents, and have valid insurance.
The Intermediary reserves the right to refuse or suspend access to the platform
to any User who does not comply with the Terms of Use.
Article 4 – Vehicle Eligibility Conditions
Vehicles must:
• Be registered in Côte d'Ivoire;
• Have a mileage of 300,000 km or less;
• Be in good mechanical condition and comply with safety standards;
• Not have been declared a total loss;
• Be equipped with a GPS with engine shutdown.
Commercial vehicles, taxis, ambulances, driving schools, diplomatic vehicles, and any non-compliant vehicles are
excluded.
Article 5 – Obligations of the Parties
5.1 Obligations of the Owner
The Owner undertakes, in particular, to:
Provide a vehicle in good condition, regularly maintained, and free of all liens;
Declare any surveillance devices (on-board cameras) to the Renter;
Maintain valid insurance covering damage;
Comply with vehicle delivery and collection procedures.
5.2 Lessee's Obligations
The Lessee undertakes, in particular, to:
Comply with the Highway Code and use the vehicle prudently;
Account for all costs related to penalties, fuel, and fines;
Return the vehicle in its original condition, with all its accessories;
Not transfer, sublet, or lend the vehicle;
Not carry out repairs without authorization;
Not remove any parts or objects belonging to the Owner, under penalty of criminal prosecution;
Accept the presence of a dash cam if one is installed;
Assume full responsibility for activities carried out with the vehicle. 5.3
Intermediary's Obligations
The Intermediary undertakes to:
Ensure secure contact between the parties and monitor transactions;
Guarantee the confidentiality of personal data;
Manage online payments and reverse funds on time;
Provide customer service and a mediation system;
Suspend or terminate a User's account in the event of non-compliance with the Terms and Conditions.
Article 6 – Reservations and Payments
Payments are made via the platform.
The Intermediary's Commission is automatically deducted before reversal.
The Owner must choose a withdrawal method (ORANGE MONEY, MTN MONEY,
MOOV MONEY, WAVE, DJAMO).
The funds are credited to the Owner's virtual account and can be withdrawn
upon request.
Reversals are made within one business day after the end of the rental.
Article 7 – Insurance and Liability
• The Owner must take out insurance covering damage and civil
liability.
• The Tenant is liable for any damages incurred during the location period
except for hidden defects.
• The Intermediary acts as a trusted third party and is not liable for material
damage but facilitates claims procedures.
Article 8 – Privacy Policy
Personal data is collected in accordance with Ivorian laws and standards
based on the GDPR.
• Data is retained for a maximum of 6 months after the end of the contractual relationship
unless otherwise required by law.
• Each User has the right to access, rectify, and delete their
data.
• Technical measures